Nura
Overview
Nura is your complete caregiving companion for navigating the challenges of dementia care. From scheduling and prescription management to secure medical record storage and real-time communication with healthcare professionals, Nura keeps everything in one place. It also nurtures your emotional well-being through a supportive community forum, expert guidance, and mental health resources crafted specifically for caregivers.
Problem Discovery
The Problem
Dementia caregivers juggle medication schedules, appointments, medical records, and their own mental health — across a fragmented set of tools that were never built for them.
Coordination overload
Caregivers switch between multiple apps, notebooks, and phone calls just to stay on top of a single patient's needs.
Emotional isolation
Caregiver burnout is widely under-reported. There is no dedicated space for emotional support within existing care tools.
Information gaps
Critical medical information is scattered across paper files, email threads, and patient portals with no unified view.
Features
What Nura Does
Smart Scheduling
Medication reminders, appointment tracking, and recurring task management synced across all devices.
Medical Records Vault
Secure, shareable storage for prescriptions, test results, and care plans — always accessible to the right people.
Care Team Messaging
Real-time communication with healthcare professionals, reducing the need for back-and-forth phone calls.
Community Forum
A moderated space for caregivers to share experiences, ask questions, and access expert-curated mental health resources.
Behind the Idea
Research
I conducted 8 in-depth interviews with active dementia caregivers, supplemented by a competitive audit of 6 existing tools. The insights revealed a universal tension between the administrative burden of caregiving and the emotional labour it demands.
“I have a notebook, a calendar app, a pharmacy app, and the hospital portal. None of them talk to each other.”
— Caregiver Interview, Participant 3Ideation
Exploring Solutions
Starting from user journey maps and “How Might We” prompts, I explored three distinct product directions before converging on a unified hub model — one interface to coordinate all caregiving touchpoints.
Low-Fidelity
Wireframes
Paper sketches and low-fi Figma wireframes were used to test the core navigation structure and information hierarchy before any visual design decisions were made.
Testing
Usability Testing
5 moderated usability sessions were run with the mid-fi prototype. Participants were active dementia caregivers recruited through advocacy networks. Sessions were recorded and analysed for task completion rates and friction points.
Finding 01
Users struggled to locate the community forum — it was too deeply nested. Moved to primary navigation.
Finding 02
Medication reminders needed a “snooze” action. All 5 participants asked for it within the first 2 minutes.
Finding 03
The records upload flow had too many steps. Simplified from 5 taps to 2 using a scan-first model.
High-Fidelity
Final Designs
The final screens apply the Nura design system: a calm, accessible palette built for low-stress reading environments, with generous touch targets and clear visual hierarchy.